Refund policy

Refund & Exchange Policy

We have a 30-day policy for defective or incorrect items, which means you have 30 days after receiving your order to contact us if there is an issue.

Damages and incorrect items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. To report an issue, email us at protransfer@k1k1.ca with your order number, a description of the problem, and photos where applicable. We respond within 2–3 business days.

Eligibility

To be eligible for an exchange or store credit, the item must be in the same condition that you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase. We do not accept returns for change of mind, incorrect sizing assumptions, or buyer's remorse.

Exchanges

If your claim is approved, we will arrange an exchange for the same item or issue store credit valid for 12 months with no minimum purchase requirement. We do not offer cash refunds except where required by applicable Canadian consumer protection law.

Non-returnable items

We cannot accept exchanges or issue store credit on sale items or gift cards.

Return shipping

If your item is confirmed defective or incorrect, we will provide a prepaid return label at no cost to you. Items sent back without first requesting an exchange will not be accepted.

Contact us

For any questions about your order or this policy, email us at protransfer@k1k1.ca.